The Evolution of the Clinician’s Role: An EHR Implementation Story


Becker’s recently ran a post called “25 quotes that show just how fed up physicians are with EHRs,” and the comments section suggested that those 25 were just the tip of the iceberg. The quotes coming out of a 2015 implementation at OhioHealth, one of the top 5 largest health systems in the country, take a distinctly different tone. As one OhioHealth executive remarked to the System VP of Revenue Cycle during the project: “I was rounding at the hospital and nurses are talking about revenue.” Remarks like this one demonstrate OhioHealth’s unusually successful approach in terms of clinical buy-in. Having returned to pre-live baseline metrics for gross revenue capture within 10 days of go-live at the 7 hospitals involved in the upgrade, the financial motivations for undergoing the transition have also met with success. How did OhioHealth avoid common implementation pitfalls and gain the trust and dedication of clinical leaders? How did it learn what the system’s end-users needed, and ensure that the system met those needs? Part of the answer was a strong, positive relationship between IT, revenue cycle, and clinical operations leadership before the transition. Read more about the 6 steps OhioHealth took published by Becker’s Health Review.