News & Events

Fall Philanthropy – Namaste Supply Drive



MCS helped kick off the school year for kids at Namaste by donating school supplies to Kindergarten-8th grade students on Chicago’s under-resourced Southwest side. The school promotes lifelong student success and a love of learning by implementing and sharing an educational model that combines health and wellness with academic rigor in a peaceful environment.




First Annual Forum of Revenue Cycle Experts (FORCE)


Navigant kicked off our first annual Forum of Revenue Cycle Experts (FORCE) in Chicago on Thursday with educational sessions focused on Revenue Cycle best practices. The forum focuses on client-led collaborative success stories and fosters growth and development between healthcare systems from across the country. Thank you to everyone who attended!


James McHugh, Managing Director, Named in Becker’s Hospital Review


Congratulations to McKinnis Consulting Services’ James McHugh and our client providers on being named to Becker’s Hospital Review’s list of young up-&-comers in health IT & revenue cycle! James McHugh is a managing director with McKinnis Consulting Services, a Navigant consulting practice. He is responsible for setting the strategic vision and client relationship, focused on leveraging next-generation EHR technology to support best practice revenue cycle operations.

See the article here:

Erick McKesson, Director, and Modern Healthcare – “Finding the Hidden ROI in EHR Implementation”


On July 15, 2016, Erick McKesson, Director, co-wrote an article for Modern Healthcare regarding finding hidden ROI in EHR implementation. In the article, Erick provides insight on the importance of preparation in the implementation journey, prioritizing key efficiency drivers over workarounds that meet installation timelines.

Read the full article here:

Navigant Denver Office Volunteer Day


As part of NCI Service, Navigant employees in Denver partnered with Project Angel Heart to deliver nutritious meals to improve quality of life, at no cost, for those coping with life-threatening illness.


Project Angel Heart was founded in 1991 to address major challenges facing Coloradans living with a life-threatening illness—getting the nutrition they need to get stronger and remain independent in their homes. Many are too sick to get to the grocery store, have to choose whether to buy food or medication, or are too weak to make themselves or their dependents a meal.


Partners in this work–from top local restaurants, to donors and corporate sponsors, to the thousands of volunteers who stir, chop, deliver meals, answer phones and more–guarantee that each client will receive nutritious meals made with love and designed to give hope.


Navigant Denver Office Volunteer Day


As part of the Navigant Consulting Inc. Service Week, the Denver Navigant office volunteered with the Denver Health Newborns in Need program.

The team put together “Warm Welcome” baskets for new moms/dads at Denver Health and sewed receiving blankets to include in the baskets. The baskets included:

  • Disposable diapers
  • Baby wipes, Baby wash, shampoo, lotion
  • Blankets
  • Clothing- Onesies, sleepers, outfits
  • Burp Cloths and Bibs
  • Newborn socks and booties
  • Nursing supplies (pads, cream, etc.)
  • Books
  • Infant toys
  • Cribs and crib sheets


More information on the program is below.
What is Newborns in Need?

Denver Health’s Newborns in Need program comes to the rescue for expecting families who are struggling to make ends meet. Thanks to generous donors, Denver Health collects thousands of new baby items to fill “Warm Welcome” baskets. These baskets are delivered to new moms and dads who need extra help.


Who does the program benefit?

Newborns in Need benefits every family that delivers at Denver Health. Financially struggling families often must choose between diapers or groceries, so these gifts help give them a great start and make life sweeter for some of Denver’s tiniest citizens. Every baby born at Denver Health goes home with a “Warm Welcome Basket”.


Denver Group Photo 2016

Beyond optimization: A revenue cycle “post-live” story


How does a large academic medical center and health system integrate its EMR and various revenue systems without decreasing patient satisfaction or losing gross revenue? And how does it plan for long-term continuous improvement rather than optimizing once and moving on?

The University of Michigan Health System (UMHS), a multi-site academic medical center and health system that handles 2.1 million outpatient visits and 47,000 hospital stays yearly, grappled with these questions in the late 2000s when a rise in self-pay prompted reconsideration of existing revenue cycle management practices. It underwent an EMR implementation in 2012, and then sought a partner to optimize its post-live revenue cycle management. Recently, UMHS reconfigured that partnership to help inform and sustain the energy around continuous improvement.

Reasons for Integration

According to a 2013 J. P. Morgan Healthcare Banking report, from 2004 to 2011 the U.S. market experienced a 10-fold increase in the number of covered lives under High Deductible Health Plans (to more than 11.4 million people). The Commonwealth Fund found that premiums for family coverage increased 62% across states over nearly the same period (from 2003 to 2011). Acknowledging this dramatic increase in out-of-pocket payments, UMHS leadership sought to adapt revenue cycle operations to better fit the shift in financial accountability from employers to individuals.

Collaboration vs. Prescription

UMHS had brought on a consultant to help with the initial EMR implementation, but was looking for a different type of assistance for its post-live optimization. In 2012, UMHS engaged McKinnis Consulting Services (MCS) to perform a revenue cycle assessment and optimization of the newly implemented EHR. While the resources of a larger consulting company were attractive, the complexity of optimization across several revenue cycle systems required flexibility and a genuinely collaborative ethos. The engagement began with MCS getting to understand the culture and existing practices of UMHS, and then working in partnership to identify areas for improvement and the organizational structure and resources necessary to achieve best practice metrics.

What the UMHS revenue cycle management operations did not need was another group telling them what to do. MCS earned organizational buy-in by delivering real collaboration, not prescription — they helped form a bona fide team by rolling up their respective sleeves to get the hard work done. This meant sharing their post implementation experience, skills, and expertise.

Written by Benjie Johnson, Chief Officer, Integrated Revenue Cycle – University of Michigan Health

See the original publication in Becker’s Health.


Navigant Consulting Joins CHIME Foundation


This week, Navigant announced that it joined the CHIME foundation, a non-profit organization composed of select healthcare IT vendors and professional services firms. The partnership will allow further collaboration with CIOs on maximizing investments in EMRs and the ability to provide insights into the industry on top priorities for IT and the Revenue Cycle in 2016.


Read the full article here, or see attached (CHIME Press Release).